What tips can you offer to help me pass the HeartCode segment?

Did you know we also have now offer Virtual ACLS classes that operate just like the instructor-led classroom option? With the help of Zoom, our instructors are now connecting with ACLS learners across the United States. All of which means ACLS learners can keep at a safe distance while completing their AHA ACLS certification. You can learn more about this option here.

While the online American Heart HeartCode option offers top-notch learning on any internet-enabled computer, there are a few things worth noting before you start your course. 


Considering where you take your online course is just as important as having the right technology. Please make sure you seriously consider the following when planning where and when you will complete the online content:

  • The number one reason learners fail – the learning environment is too distracting. Most learners need a quiet location...do not attempt these courses on a computer that is located in a busy work environment.
  • Plan your time wisely. Don't wait till the last minute to start your course because there are very rare times when this technology fails to meet your desired timeline.
  • When taking the written test you must be in a quiet place that will not be interrupted.
  • Complete all the content (even the optional). Some test questions may cover the optional content.


HeartCode BLS

HeartCode BLS Online Segment (takes about 90 total minutes)

  1. Complete all the course content (even the optional), doing so will help you pass the test
  2. You must complete the course evaluation before you can obtain your online course completion certificate

HeartCode ACLS and PALS Online Segment (takes about 6-10 total hours)heartcode acls

  • Learning two topics. Unless you have taken the course online before, recognize that you will be learning two topics – how to use the online system (where certain action buttons are) and the course content (i.e. ACLS & PALS). The course will get easier as you learn where things are located in the course.
  • Learn to fail. It's ok to fail a case. When you fail you will get a checklist of correct AND incorrect actions, read them and make corrections on the next try. You will learn by missing things but that can be frustrating for some learners. But don't worry the system is not reporting how many times it takes you to pass a case, only that you passed!
  • Learn to become one with the pause button! Each case will be timed and require you to act in a certain amount of time. Pushing the pause button gives you time to think about what you want to do and where that action item is located in the menu system.HeartCode PALS
  • Use the code clock. The code clock will alert you to critical time points (flashing red). You will still need to know what actions to take but at least the clock will help you be alert to when an action needs to happen.
  • Complete the course evaluation. You must complete the evaluation before you can obtain your online course completion certificate 


  • My internet connection is cable/DSL connection (or higher)
  • I have at least Windows 2000 or later
  • I have Internet Explorer 8 or higher (HeartCode & Learn Courses will not run on Safari)
  • I've tested my Adobe Flash and have at least FLASH 10 or higher – Click hereClick here to test your system.
  • I have speakers/headphones to use (they are needed for online videos)

HeartCode, while a great tool to help meet AHA training goals, is not meant for everyone. The HeartCode option generally costs more but it offers a convenience factor. That’s why we also offer good old fashion classes as well. So check out our upcoming AHA class calendar to find an option that works best for you.