Our policies were developed with fairness to the student AND instructor in mind. Keeping both happy is a challenge. Classes are more productive with more students and research demonstrates that classmates depend on others to be there to enhance their learning experience. Many of our classes close registration several days before the class date/time because they fill up, so please do not delay in registering.

Classroom Registration Cancellation Guidelines

All cancellations must be submitted online. Click Here to cancel your seat. 

Unless otherwise noted in the course description or under contract terms with the contracting organization, the following cancellation policy applies to instructor-led/classroom courses:

If the learner cancels

  • 5 or more days before the event date and start time - full refund of registration fee, minus $10 administrative fee
  • 4 days or less before the event date and start time - no refund. Instead, the learner will need to submit a rescheduling request (see the rescheduling section)

AHA regulations require a minimum number of learners to be enrolled in each class in order to host the class. The AHA requirement means that even one learner canceling can directly impact our ability to support several other learners who also signed up for the same class.

The date of the submitted request will be used to determine the refund amount. Book fees, card fees, and shipping are not refundable. Credit card refunds are only refunded to the card used in the original transaction. A refund may only be issued for a charge transaction settled within the past 120 days. Contact our office for refund methods used in non-credit card payments. Textbooks and/or online course access key(s) are nonrefundable or transferable.

Skill Check Cancellation Guidelines

All cancellations must be submitted online. Click Here to cancel your seat. 

We will follow these specific guidelines (unless otherwise noted in the course description or under contract terms with the contracting organization).

For any HeartCode BLS or Heartsaver Hands-On Session, if the learner cancels:

  • 7 or more days before the event date and start time - full refund of the hands-on session registration fee, minus $5 administrative fee
  • 6 days to 72 hours before the event date and start time - full refund of the hands-on session registration fee, minus $10 administrative fee
  • 72 hours or less before the event date and start time - no refund. Instead, the learner will need to submit a rescheduling request

For HeartCode ACLS/PALS Hands-On Session, if the learner cancels:

  • 7 or more days before the event date and start time - full refund of the hands-on session registration fee, minus $15 administrative fee
  • 6 days to 72 hours before the event date and start time - full refund of the hands-on session registration fee, minus $25 administrative fee
  • 72 hours or less before the event date and start time - no refund. Instead, the learner will need to submit a rescheduling request

The date of the submitted request will be used to determine the refund amount. Credit card refunds will only be refunded to the card used in the original transaction. A refund may only be issued for a charge transaction settled within the past 120 days. Textbooks, eBooks, and/or online course access key(s) are nonrefundable or transferable.

"No shows" Policy

A learner will be considered as not showing if they are at least 15 minutes late. Our instructors will only wait 15 minutes after the start of the course or hands-on session. After 15 minutes the instructor will be released from conducting the course/hands-on session and have no obligation to provide the learner any existing and/or additional services/products. This policy applies regardless of the reason (i.e. traffic, you are lost, the world is ending, etc.). There are no refunds issued to learners who do not show up.

Rescheduling Guidelines/Requests

Click here to request rescheduling

You would never know it but a rescheduling request creates a behind the scenes chain reaction we really prefer to avoid. So we use a fee to hopefully help avoid rescheduling you. There is a $35 fee to reschedule and an email will be sent to you confirming the rescheduled session details. But also know...

  • We will only accommodate requests that supply a date and time already found on our course calendar - view our course calendar before you submit your rescheduling request
  • A refund will not be issued for the class/session you are unable to attend; instead, the previously paid registration fee will be applied to the future session's fee.
  • A refund will not be issued when there are no future rescheduling options available or when the options available do not meet your needs
  • Please note moving your registration is not finalized until the rescheduling fee clears our bank/card processor.
  • Learners will incur a fee every time they request to reschedule.
  • The request to reschedule must be submitted prior to the original event's start time or the No Show section will apply. An email will be sent to you confirming the rescheduled session details.
  • Click here to request rescheduling

Minimum Seat Guidelines - Hands-On Sessions

The CPR Training Company reserves the right to cancel a skill check session due to insufficient enrollment or for any circumstance. We strive to never cancel a skill check session. Unless otherwise noted in the course description or under contract terms with the contracting organization, participants of hands-on sessions canceled by the CPR Training Company will receive a full refund. Refunds will be issued to the payment sourced used at the time of purchase. Textbooks, eBooks and/or online course access key(s) are nonrefundable and transferable.

AHA Course Completion Certificate

Successful completion of any online AHA course is demonstrated with a current course completion certificate issued by the online course. The learner must submit a copy of their current online course completion certificate at the start of the hands-on session. Under no circumstance will the learner will be allowed into the hands-on session without a current online course completion certificate. We also randomly confirm the certificate authenticity at the AHA's verification site to reduce fraud. The online completion certificate will be kept by the instructor and kept on file. The learner will not receive a refund for a hands-on session when:

  • The learner cannot present an AHA course completion certificate at the start of the skill check session
  • The learner presents an expired course completion certificate
  • The learner presents a non-AHA issued course completion certificate

There will be no refunds issued and the already paid course registration fee cannot be applied to any future hands-on sessions, textbooks and/or online course codes when any of the AHA Course Completion Certificate section applies.

Card & Course Completion Certificate Guidelines

The Emergency Cardiovascular Care Program Administration Manual (from the American Heart Association) provides guidance for card issuance timelines. We always strive to issue AHA eCards and course completion certificates within 24 hours of successful course completion. However, learners must understand that it can take up to 10 business days until they receive a course completion document. Payment in full must be received before the course completion document will be issued. Oh and the CPR Training Company makes no guarantees of successful completion and receipt of a course completion card unless otherwise noted in the course description.

Textbook, eBooks, HeartCode Keys

All textbooks, eBooks and/or online course access key(s) are nonrefundable. A refund will not be issued under any circumstances (even if the session/class is canceled by the CPR Training Company).

How to Register & Provide Payment

We use a web-based registration process to better prepare for the course and hands-on session needs/requirements. Under limited conditions, registration may occur over the phone, by mail, and/or in-person at the start of the class. Forms received by mail must be accompanied by payment in order to be processed.

A purchase order or check may be accepted for select events, but payment by check is not common. There is a $45 fee for a returned check. A seat and/or completion certificate will not be secured until payment clears our bank.

      • Invoices can be paid for by credit card at our website via Authorize.net under the invoice payment area.
      • We typically invoice for services provided to larger clients and medical offices who want an onsite course and a single event invoice
      • Registration may not be completed until payment is received and processed.

Audiovisual Practices

Education research clearly demonstrates that audiovisual recording of clinical simulations is strongly encouraged due to the insight gained by learners from viewing their actions. Therefore anyone entering the properties owned, rented, or otherwise engaged by the CPR Training Company consents to participate in recordings (audio and/or visual) unless otherwise stated in writing or where legally prohibited.

The CPR Training Company may use audiovisual recordings of classrooms and clinical simulation settings to provide the learner with psychologically safe insight on an individual and team performance. These recordings are also intended to support general learning, performance improvement of instructors/staff/contractors, marketing purposes, security, and general awareness of educational practices at CPR Training Company.

However, if the audiovisual recording is to be used for research purposes, researchers are responsible for obtaining appropriate separate consent as determined by their Institutional Review Board and Research prior to audiovisual recording. Audiovisual recordings will not be used for disciplinary actions of learners. Audiovisual recordings will not be supplied to anyone or organization outside the CPR Training Company nor will they be used for disciplinary reasons, unless directed by court order.

The CPR Training Company will keep audiovisual recordings as long as data storage and utility of the content apply to the purposes established by the CPR Training Company but in general audiovisual recordings will be kept for 10 days, then destroyed in an appropriate manner.

Sales and Occupation Taxes
It is said only two things are certain, tax and death. Taxes are the death of a small business but that discussion is for a different day. In general and unless otherwise noted, any and all sales and occupation taxes are included in the prices of our services and or products. Thus this is why our prices may seem higher - WV Tax alone is 8%!

Weather-Related Cancellation Guidelines

Every effort will be made to notify participants of weather-related issues. However, due to the unexpected nature of the weather, we may not be able to inform you of a weather cancellation before you leave for our class. All fees will be fully refunded if the CPR Training Company cancels a program for weather-related issues. Learners are strongly encouraged to call our weather hotline to hear weather-related messages at (240) 366-1132 and we will post cancellations on our Facebook Page (after updating our weather hotline). Participants may also receive an automated text message from our class registration system if the learner supplies a mobile number as their contact number during the class registration process.

Americans with Disabilities Act

The CPR Training Company, as a tenant, has no control over the physical layout of our training locations. Please contact us if you have any concerns about your disability needs.

Last UpDated: 02.11.2020 19:00 (EST)