Invoice Terms and Conditions

  • We gladly accept the following methods of payment: Purchase Orders, Checks, Credit Cards (via PayPal), and PayPal. Due to high collection fees, orders over $250 may be limited to payment via check or purchase order only.
  • First-time orders from organizations or individuals who have not done business with us before, who do not have a contract/agreement, or who are not using a Purchase Order must pay in advance.
  • Payment terms are displayed on the front of our invoices and will be enforced.
  • All prices, handling charges, and/or any shipping fees are in U.S. Dollars unless otherwise noted.
  • Accounts delinquent over 30 days past due will be assessed a late fee of $25.00 and a finance charge of 22% (or the maximum allowed under local state regulations per annum). For example, a $1,500 invoice that is 30 days overdue will incur a one-time late fee of $25 and at least $27.12 for every 30 days overdue. Please don’t forget to pay your invoice on time we hate enforcing this rule.

Sales Tax

Applicable sales tax will be added to your order. For sales tax charges to be waived, a copy of your state’s exempt organization certificate, resale certificate, or direct pay permit must be on file before any purchase. Our federal ID# is: 82-3133871

Shipping

  • Shipping charges are FOB Origin for domestic shipments, CIF, 15 miles off US shore for export shipments.
  • We ship most of our products via USPS Priority Mail unless the item(s) will not fit.
  • If requested and approved before any purchase, we will bill your shipping account of choice for shipping costs. Your shipping provider of choice must be within 15 miles of our corporate office in Williamsport, MD.

Returns

We will gladly accept and credit the full purchase price of merchandise returned in currently new and salable condition, within 30 days of purchase. Credit will be issued upon receipt and evaluation of the merchandise. Please call for an RMA (Return Material Authorization) number prior to returning any time. #RAMs are valid for 30 days. All returned merchandise is subject to a 15% restocking fee. American Heart Association (AHA) eCards, AHA eBooks, and all AHA items are non-returnable/non-refundable items. All AHA item sales are final.

Report all shipping or invoice discrepancies to our team within 10 days of the invoice date. All prices, terms, and conditions are subject to change without notice.

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