- We gladly accept the following methods of payment: Purchase Orders, Checks, Credit Cards (via PayPal), and PayPal. Due to high collection fees, orders over $250 may only be limited to payment via check or purchase order.
- First-time orders from organizations or individuals who have not done business with us before, do not have a contract/agreement, or are not using a Purchase Order must pay in advance.
- Payment terms are displayed on the front of our invoices and will be enforced.
- Unless otherwise noted, all prices, handling charges, and/or shipping fees are in U.S. Dollars.
- Accounts delinquent over 30 days past due will be assessed a late fee of $25.00 and a finance charge of 22% (or the maximum allowed under local state regulations per annum). For example, a $1,500 invoice 30 days overdue will incur a one-time late fee of $25 and at least $27.12 for every 30 days overdue. Please don’t forget to pay your invoice on time. We hate enforcing this rule.
Applicable sales tax will be added to your order. To waive sales tax charges, a copy of your state’s exempt organization certificate, resale certificate, or direct pay permit must be on file before any purchase. Our federal ID# is: 82-3133871
- Shipping charges are FOB Origin for domestic shipments, CIF, 15 miles off US shore for export shipments.
- We ship most products via USPS Priority Mail unless the item(s) will not fit.
- If requested and approved before any purchase, we will bill your shipping account of choice for shipping costs. Your shipping provider must be within 15 miles of our corporate office in Williamsport, MD.
We will gladly accept and credit the total purchase price of merchandise returned in new and salable condition within 30 days of purchase. Credit will be issued upon receipt and evaluation of the merchandise. Please call for an RMA (Return Material Authorization) number before returning any time. #RAMs are valid for 30 days. All returned merchandise is subject to a 15% restocking fee. American Heart Association (AHA) eCards, AHA eBooks, and all AHA items are non-returnable/non-refundable. All AHA item sales are final.
Report all shipping or invoice discrepancies to our team within 10 days of the invoice date. All prices, terms, and conditions are subject to change without notice.